1. Newly Fabricated Rug
Rug is laid flat prior to packaging process.

2. Prepared for Packaging
The rug is carefully rolled on a core before being wrapped in heavy duty plastic packaging. Tuff Grip is added around the ends for additional corner protection.

3. Opening Your Rug
The stress of rolling and shipping will produce waves in the material. After the rug is carefully opened, lay it on a completely flat surface allowing it to acclimate and relax approximately 24-48 hours.

4. Training the Corners of Your Rug
Rugs may arrive rolled either face in or face out, depending on the border application. If the corners are not laying flat, lay the rug on a flat surface and loosely fold the edge under. Allow 24-48 hours to train rug.

5. Relaxed New Rug
The rug will lay flat after it can acclimate and relax to its original form. Allow approximately 24-48 hours before placing furniture on it. Indoor/Outdoor and Luxe fibers and backings may take longer to acclimate and lay flat.

6. Never pull your rug by the bordered edges
Damage may occur. Grasp the rug 2-3 inches from the border to adjust.

*Wrinkles may occur due to packaging. After unrolling, please allow 24 hours for the material to acclimate and relax once removed from packaging. Note that damage due to broken cores is different from wrinkles due to packaging. Claims regarding damage must be filed against the shipping carrier and noted on the delivery receipt.