Care, Cleaning, and Vacuuming

General Care

The best way to maintain the beauty and longevity of your rug is with regular, thorough vacuuming. For optimal results, vacuum from different directions and make several passes over the area. Pay special attention to high-traffic zones—they require more frequent care to reduce shedding and prevent soil build-up. Raise the beater bar “brush” of the vacuum as high as you can. The brush can cause unwanted fuzzing of the fibers. See General Vacuum advice for more tips.

A few important tips:

  • Avoid pulling your rug while furniture is on it, as this can cause damage.
  • Never pull the rug by its edges.
  • For storage, rugs should be loosely rolled—never folded, as folding can create permanent creases.

Consistent care will help preserve the natural charm and durability of your rug for years to come.

 

General Vacuuming Advice

Proper vacuuming is essential to maintain the beauty and longevity of your natural fiber rug. Please keep these guidelines in mind:

  • Adjust the beater bar correctly: If the brushes are set too low, they can damage the carpet fibers. We recommend adjusting the vacuum head, so the brushes barely touch the carpet surface.
  • Avoid automatic adjustment vacuums: These models often lower the head too much, causing fiber damage.
  • Protect the borders: Refrain from repeatedly running the vacuum over the edges, as this can lead to fraying or damage.
  • Test first: Always test your vacuum and technique on a small area before full cleaning. Claims resulting from vacuuming will not be honored.
  • Know your vacuum: Each product reacts differently to different vacuums and techniques. Some vacuums can cause excess fuzzing or sprouting of fibers and should not be used.

Taking these precautions helps preserve the natural beauty and integrity of your rug.

Cleaning and Care

Cleaning Your Wool Rug

Wool rugs require special care to maintain their beauty and longevity.

Important Guidelines:

  • Avoid saturation: Never saturate your carpet with water or cleaner—this will cause staining. Methods involving water, such as steam cleaning, hot water extraction, or wet shampooing, should NOT be used. These can lead to shrinkage, dimensional changes, and permanent damage.
  • Spill response: For liquid spills, blot immediately (do not rub) with a clean, dry, undyed cloth. For solids, gently scrape up what you can with a dull-edge spatula.
  • Recommended cleaning: Use dry extraction methods for spills and stains. Products such as the Host® Dry Carpet Cleaning System or Capture Carpet and Rug Dry Cleaner are excellent options. For more information, visit https://hostdry.com or https://captureclean.com.
  • Test first: Always test any cleaning method in a small, concealed area to ensure color is not affected.

Proper care will help preserve the natural beauty and unique character of your rug for years to come.

 

Cleaning Your Indoor/Outdoor Rug

For routine cleaning, use mild soap or detergent and water. Always test your cleaning solution in a small, hidden area first. After spot cleaning, it may be necessary to clean and rinse the entire rug to prevent spreading or staining

Cleaning Your Luxe Fiber Carpet

Luxe fibers—such as nylon and polyester—require different care. To keep your rug looking its best, follow these three key steps:

  1. Vacuum frequently: Regular vacuuming is the most important thing you can do to maintain appearance and remove dirt particles that dull the surface.
  2. Clean spills promptly: Blot (never rub) spills with warm water and a clean white cloth to absorb excess moisture.
  3. Schedule professional cleaning: Have your rug cleaned by a trained, qualified professional as needed. Steam or hot water extraction is the recommended method for deep cleaning luxe fiber rugs.

Additional tips for long-lasting beauty:

  • Use walk-off mats at entrances to reduce soil accumulation and minimize dirt tracking.
  • Rugs made from micro polyester and other luxe fibers may show light and dark bands when unrolled. This is caused by falling pile and can be corrected by changing the pile direction—either by hand or with thorough vacuuming.
  • Pressure marks from storage or transit may take longer to correct. Extensive vacuuming in the reverse direction of the pile is often necessary.
  • Falling pile is inherent to all plush carpets and is not a manufacturing defect. Regular vacuuming helps the pile stand upright and maintain its luxurious look.