Customer’s Responsibility

To ensure your satisfaction, please take the following steps before installing your rug:

• Verify your order: Cross-reference your purchase order and samples to confirm you have the correct merchandise.
• Inspect carefully: Check for pattern, color, size, quality, and condition.
• Report concerns promptly: If you suspect any damage, contact your vendor before installing. Please include photos for review.

Solidago custom rugs are crafted from wool, which naturally feature subtle irregularities such as variations in weave, texture, and shading.  These are not considered flaws, but are celebrated as part of their charm. They create a distinctive look that adds warmth and character to your home, making every rug truly one-of-a-kind.